Back on your feet.
Need help with a run, your crew, or a purchase?
Include your iPhone model, iOS version, app version, and what happened. A screenshot helps. Never send your password or payment-card details.
How do I restore No Ads or the booster?
Open Store and select Restore Purchases while signed into the Apple account that made the purchase. No Ads Forever and the 4× crew-credit booster are separate permanent purchases, not subscriptions. Restoration restores either upgrade you own. If an upgrade does not appear, email support with the purchase date and the issue.
Where is my crew and level progress saved?
Earned credits, unlocked characters, equipped crew, campaign progress, and personal Endless records are saved on your device. There is no in-game cloud account. Deleting the app or changing devices can lose that progress. Apple purchase restoration restores No Ads and the permanent booster, not your earned progress.
I watched a video but did not receive a reward.
A reward is granted only when the video provider confirms completion. Closing early or a failed video does not use up shutter recovery. Your run stays paused so you can resume when ready. If a completed video did not grant its reward, tell us the time, reward type, and app version.
How do ads and purchases work?
All ten levels and all six crew members can be unlocked without purchases. Occasional ads may appear between eligible completed solo runs, never during gameplay or multiplayer. Tutorial/First Watch, early plays, short runs and runs with reward attempts are protected. Optional campaign videos offer supplies or one shutter recovery. No Ads Forever removes between-run ads and lets you claim these rewards directly, with the same three-drop and one-recovery limits per eligible campaign run. Endless and custom runs have no video rewards. The separate permanent booster speeds up earning crew credits; it does not remove ads or change a crew member’s ability.
How do I connect to nearby players?
All players need the same version of Last Shutter. Keep Wi-Fi and Bluetooth enabled and allow Local Network access when iPhone asks. One player hosts a lobby; the others join that host nearby. You can choose separate rooms or join a teammate’s room during setup. Keep Last Shutter open during play. A brief interruption pauses the shared match while the player reconnects; leaving for too long ends the connection.
If the host does not appear, move closer, check Settings → Privacy & Security → Local Network, and have everyone leave the old lobby before trying again. Nearby play does not require a game account or public matchmaking.
What does Endless save?
Endless stores personal best survival time and wave for each map, difficulty, rule, and player count on your device. You can play together or choose Last survivor, including room teams. Endless and custom rules do not unlock campaign levels.
How do I report an inappropriate ad?
Open Settings → Report an Ad, or email support@lastshutter.com. Include the advertiser, approximate time, app version, and a screenshot if possible. Do not send payment-card details or passwords.
How do I report a freeze or crash?
Send the level, what you tapped just before the problem, your iPhone model, and your iOS and app versions. Avoid reinstalling first, because earned progress is stored on-device. TestFlight testers can also send feedback through TestFlight.
How do I request a refund?
Apple handles App Store payments and refund requests. Visit Apple’s purchase support using the account that made the purchase.
How do I change privacy choices or request deletion?
Open Settings → Ad Privacy Choices in the app to review available advertising choices. For questions or requests about information held by Last Shutter, email support@lastshutter.com. Read the privacy policy for details.