Back on your feet.
Need help with a run, your crew, or a purchase?
Include your iPhone model, iOS version, app version, and what happened. A screenshot helps. Never send your password or payment-card details.
How do I restore No Ads or the booster?
Open Store and select Restore Purchases while signed into the Apple account that made the purchase. No Ads Forever and the 4× crew-credit booster are separate permanent purchases, not subscriptions. Restoration restores either upgrade you own. If an upgrade does not appear, email support with the purchase date and the issue.
Where is my crew and level progress saved?
Earned credits, unlocked characters, equipped crew, and campaign progress are saved on your device. There is no in-game cloud account. Deleting the app or changing devices can lose that progress. Apple purchase restoration restores No Ads and the permanent booster, not your earned progress.
I watched a video but did not receive a reward.
A reward is granted only when the video provider confirms completion. Closing early or a failed video does not use up shutter recovery. Your run stays paused so you can resume when ready. If a completed video did not grant its reward, tell us the time, reward type, and app version.
Can I play without purchases or ads?
Yes. All ten levels and all six crew members can be unlocked through play. Optional videos offer supply drops or one shutter recovery after a defeat. No Ads Forever lets you claim video rewards directly, with the same three-drop and one-recovery limits per run. The separate permanent booster only speeds up earning character credits; it does not improve combat abilities.
How do I report a freeze or crash?
Send the level, what you tapped just before the problem, your iPhone model, and your iOS and app versions. Avoid reinstalling first, because earned progress is stored on-device. TestFlight testers can also send feedback through TestFlight.
How do I request a refund?
Apple handles App Store payments and refund requests. Visit Apple’s purchase support using the account that made the purchase.
How do I change privacy choices or request deletion?
Open Settings → Ad Privacy Choices in the app to review available advertising choices. For questions or requests about information held by Last Shutter, email support@lastshutter.com. Read the privacy policy for details.